About
A crew trained to be quiet
We started this hoarding clearance service because most clearance firms treat hoarding like a skip job. It isn’t. Every hoarding clearance crew member is trained in trauma-informed practice before they’re trained in waste handling.
We listen first
No assumptions about how a space got this way.
Discretion
Unmarked vehicles, no judgment, no gossip.
Safety
Trained handling of hazards, every time.
Fixed pricing
The quote you get is the price you pay.
How the team is trained
Before anyone joins a crew, they go through training in trauma-informed practice — how to talk with someone who’s embarrassed or overwhelmed by their own home, how to avoid language that sounds like judgment even when it isn’t meant that way, and when to simply stop talking and get on with the work quietly. That comes before any training in waste handling, lifting, or disposal, because we’ve found that the way a job is handled matters to clients as much as how thoroughly it’s done.
Practical training follows: safe handling of hazardous waste, correct use of protective equipment, manual handling for heavy or awkward items, and the licensing requirements around disposal and recycling. Crew are also trained to recognise when something in a property — a level of risk, a welfare concern — is beyond what a clearance can address, and when it’s right to pause and suggest involving a GP, social worker, or other support service instead of pushing on regardless.
All crew members are DBS-checked before they’re placed on a job, and that check is kept current rather than treated as a one-off box to tick when someone’s hired. We think that matters more here than in most trades — crews are working inside people’s homes, often alongside vulnerable adults, and sometimes with access to a property when the owner isn’t present.
Training isn’t a single induction session either. New starters shadow experienced crew on real jobs before leading their own, and the team debriefs difficult jobs together — not to critique the work, but to talk through anything that was hard to handle, so the same situation is met with more confidence the next time it comes up.
Standards we hold ourselves to
We carry public liability insurance on every job, as standard rather than as an upgrade, because clearance work involves being inside someone’s home with heavy items, hazardous materials, and belongings that sometimes can’t be replaced. If something goes wrong, that’s covered — we don’t think it’s reasonable to ask a client to take that risk on trust.
Waste disposal follows licensed routes, and where items can be donated or recycled rather than sent to landfill, that’s our default rather than the exception. We keep records of where waste from a job goes, so if you ever want to know how something was disposed of, we can tell you specifically rather than in general terms.
Quotes are fixed once confirmed. If a job turns out to need more time or a different approach than expected, we stop and talk to you before continuing rather than presenting a bigger invoice at the end. And if something about the work isn’t right once it’s finished — a corner left unclean, an item that shouldn’t have gone — we come back and put it right rather than treating the job as closed the moment we leave.
None of this is unusual for a well-run trade, but we think it’s worth stating plainly rather than assuming. A household calling us is often already dealing with a difficult situation; the least we can do is make the practical side of it predictable.